Government

Government Back Office Transformation

More than 20% full time equivalent reduction through back-office transformation

Transforming Payroll with RPA

Transforming payroll with Robotics Process Automation (RPA) in a shared services center

Improving efficiency in a shared services center

75% reduction in customer ticket queue by improving staff accountability and customer service

Cost reduction in a national sports organization

Identification of shared services opportunities for overhead functions

Implementation of Lean practices at government utility supplier

Rapid execution with a pipeline of over 40 improvement ideas

Rapid increase in application processing for a government department

58% improvement in application processing

Large information management transformation program

Implemented lead indicators to drive progress

Improving contractor compliance in a department organizational change

80% improvement in schedule compliance

Lean implementation in a large government department

Trained >300 government personnel in Lean

Back office productivity improvement in government department

120% increase in productivity per employee

Developing a reform evaluation framework

Established an evaluation framework in a large government department

Streamlining Recruitment

63% reduction in time taken to recruit staff

Redesign and streamlining estate disposal process

Redesign of a major government estate disposal process to halve the cycle time and increase the rate of disposal

Recovery of a digital transformation program

30% reduction in program overheads of a digital transformation program in the public sector

Rapid establishment of a contamination investigation program

Developed 3-year plan and expedited contractor award process

Driving alignment and accountability in public services

Improving the capital project pipeline of a public service

Redesigned capital project pipeline focused on simplicity, accountability, and timely delivery

Cost reduction in corrective services department

Identified $31m-$50m in operational initiatives

Cost reduction while maintaining effectiveness

20% under-utilized labor capacity released from spare capacity in back-office functions

Protective security transformation at a government department

New operating model achieving 85% reduction in average service request completion time

Complex digital transformation of a government agency

Full transformation portfolio, transformation framework and governance structure

Improving rail network maintenance

15 – 20% improvement in maintenance productivity

Complete diagnostic in the criminal justice system

Developing a sector-wide solution to increasing demand

Facilitating a future merger

Facilitation of talks between regional and national government mining authorities to reach alignment

Technology upgrade at a multi-agency government operator

Mobilized a $100m complex IT program

Improving Procurement Practices

$10.3m in annual savings at a major logistics company

Improving processing through Robotic Process Automation (RPA)

Reduction in processing errors from 12% to 2%

Increased straight-through invoice processing through wiring

Increased processing from 20% to 50% for a government department

Developing a framework for strategic and performance reporting

Developed procedural and cultural cost effective recommendations for a state government authority